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Cancellation Policy

Cancellation Policy for Online Bookings at Fervent Folk: At Fervent Folk, we strive to provide the best service and accommodate our valued customers' needs. To ensure a smooth and efficient experience for all, we have implemented the following cancellation policy for online bookings: Group Sessions: If a customer books a group of sessions, they are required to reschedule any cancelled appointments within a reasonable timeframe. We understand that unexpected situations may arise, and we will do our best to find a suitable alternative for the customer. Scheduled Appointment Basis: Fervent Folk operates on a scheduled appointment basis to maintain a structured and organized service. This approach allows us to provide dedicated attention to each customer and optimize the overall experience. Cancellation Notice: When cancelling an appointment, we kindly request all customers to provide MORE than 24 hours' notice before the scheduled time. This advance notice gives us an opportunity to offer the appointment slot to other customers in need. Cancellation Charges: In the event that a customer fails to provide the required 24 hours' notice before cancelling an appointment, we reserve the right to charge them for the full session. This charge is necessary to compensate our practitioners for their time and effort, as well as to maintain the availability of our services for other customers. Thank you for choosing Fervent Folk, and we look forward to serving you soon!

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